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Privacy Policy

By visiting our websites and entering into business or other dealings with us, you expressly consent to our collection, use and disclosure of your personal information in the manner set out in this Privacy Policy.

What is your personal information?
When used in this Privacy Policy, the term ‘personal information’ has the meaning given to it in the Privacy Act.  In general terms, it is any information that can be used to personally identify you.  This may include your name, address, telephone number, email address and profession or occupation.  If the information ELEMENT HOUSING collects personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

What personal information does ELEMENT HOUSING collect and hold?
ELEMENT HOUSING collects personal information for the purpose of its provision of services to you and the operation and administration of the organisation.  This information typically includes:
•    your name, address, phone and facsimile numbers and email addresses (contact information);
•    your age, birth date, gender, occupation, profession or job title;
•    your fitness and nutrition statistics
•    your ELEMENT HOUSING websites’ usernames and passwords and your interactions with ELEMENT HOUSING-related websites;
•    details of the products and services you have purchased from ELEMENT HOUSING or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
•    any additional information relating to you that you provide to ELEMENT HOUSING directly through our websites or indirectly through use of ELEMENT HOUSING’s websites or online presence, through our representatives or otherwise; and
•    information you provide to ELEMENT HOUSING through customer surveys or visits by our representatives from time to time.
•    ELEMENT HOUSING may also collect some information that is not personal information because it does not identify you or anyone else.  For example, ELEMENT HOUSING may collect anonymous answers to surveys, competitions or aggregated information about how users use our websites

How do we collect your personal information?
ELEMENT HOUSING collects your personal information directly from you unless it is unreasonable or impracticable to do so.  ELEMENT HOUSING collects personal information that you provide us:
•    over the phone, in correspondence, in person, via our websites and related social media platforms;
•    during conversations between you and our representatives;
•    during any written communications between you and our representatives;
•    when you complete a credit application or goods/services order with us;
•    when we engage you to provide us with any goods/services;
•    when you apply for a position with us or send us an expression of interest, directly or via a third party or third party service;
•    when you register to enter any competitions on our websites or social media sites;
•    when you register your details at any of our promotional sampling events;
•    when you register for any of our services, including WiFi networks, alerts, blogs, or other subscription services; and
•    when conducting due diligence on entities you are affiliated with.
•    ELEMENT HOUSING may also collect personal information from third parties including from third party companies such as recruitment agencies, credit reporting agencies, law enforcement agencies and other government entities.


In some cases ELEMENT HOUSING may also collect your personal information through the use of cookies.  When you access our websites, we may send a ‘cookie’ (which is a small unit of data temporarily stored on the hard disk of your computer by your browser) to your computer.  The information contained in the cookies may assist us with functions such as improved navigation and a high level of user friendliness. It also enables us to keep track of products or services you view so that, if you consent, ELEMENT HOUSING can send you news about those products or services.  ELEMENT HOUSING also use cookies to measure traffic patterns, to determine which areas of our websites have been visited and to measure transaction patterns in the aggregate.  ELEMENT HOUSING uses this to research its users’ habits to improve its online products and services.

Our cookies do not collect personal information.  The majority of web browsers automatically accept cookies.  If you do not wish to receive cookies, you can adjust your browser to disable cookies but this may restrict your ability to access certain areas of our websites.
We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the websites, track users’ movements, and gather broad demographic information.

What happens if we can’t collect your personal information?
If you do not provide us with the personal information described above, some or all of the following may happen:
•    we may not be able to provide the products or services you requested, either to the same standard or at all, or assess any application you have made to us;
•    we may not be able to provide you with information about products or services that you may want, including information about discounts, sales, special promotions or competitions; or
•    we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.
For what purposes do we collect, hold, use and disclose your personal information?
ELEMENT HOUSING collects personal information about you for the purpose of its provision of services to you and the operation and administration of the organisation.  In addition, ELEMENT HOUSING may collect, hold, use and disclose your personal information for the following related purposes:
•    providing products, services, deals and competitions offered by us and/or our commercial associates, partners and sponsors to you and sending communications requested by you;
•    answering enquiries and providing information or advice about our business, existing and new products, assets, services and in relation to technical matters;
•    providing you with access to protected areas of our websites;
•    assessing the performance of our websites and improving the operation of those websites;
•    tailoring and personalising website content and deals offered by us and/or our commercial associates, partners and sponsors, depending on your location and interests;
•    conducting business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties;
•    conducting research from time to time based on the information ELEMENT HOUSING collects from you;
•    administrative, marketing (including direct marketing), recruitment, planning, product or service development, quality control and research purposes of ELEMENT HOUSING, ELEMENT HOUSING and its contractors, service providers or other third parties;
•    updating our records and keeping your contact details up to date;
•    providing your updated personal information to our related bodies corporate, contractors or service providers;
•    processing and responding to any complaint made by you; and
•    complying with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country).
•    Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.
To whom may ELEMENT HOUSING disclose your information?
ELEMENT HOUSING may disclose and transfer your personal information for the purposes outlined above and related purposes:
•    to our employees, related bodies corporate, members of our online community, contractors, or service providers located in UK and overseas including without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants, for the purposes of providing services in connection with the operation of our websites or our business, fulfilling your requests or enquiries, and to otherwise provide products and services to you;
•    to our agents, affiliates and related bodies corporate located in UK and overseas;
•    to suppliers and other third parties with whom we have commercial relationships, for business, marketing and related purposes where you have consented; and
•    as required or authorised by law including to law enforcement, government or other organisations or where permitted under the Privacy Act.
•    ELEMENT HOUSING may combine or share any information that ELEMENT HOUSING collects from you with information collected by any of our related bodies corporate (within UK).
Do we disclose your personal information to anyone outside UK?
ELEMENT HOUSING may disclose personal information to our services providers, related bodies corporate and their service providers located overseas, for some of the purposes listed above.
ELEMENT HOUSING will take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

Direct marketing materials
ELEMENT HOUSING  may send you direct marketing communications and information about our products and services and those of our sponsors and commercial partners that ELEMENT HOUSING considers may be of interest to you.  These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth).  If you indicate a preference for a method of communication, ELEMENT HOUSING will endeavour to use that method whenever practical to do so.  At any time, you may opt-out of receiving marketing communications from us by contacting us using the contact details below or by using the opt-out facilities provided in the marketing communications and ELEMENT HOUSING will then ensure that your name is removed from our mailing list.
ELEMENT HOUSING  may provide your personal information to other affiliated organisations for the purposes of direct marketing.

How can you access and correct your personal information?
You have certain rights to access personal information held by ELEMENT HOUSING To request access or to find out what information we have about you, please contact our Privacy Officer (see details below).  Where ELEMENT HOUSING holds information that you are entitled to access, ELEMENT HOUSING will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you).  ELEMENT HOUSING may charge you a reasonable fee to cover our administrative and other reasonable costs in providing you the information. ELEMENT HOUSING will not charge you for simply making the request and will not charge for making any corrections to your personal information.
There may be instances where ELEMENT HOUSING cannot grant you access to the personal information it holds.  For example, ELEMENT HOUSING may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality.  If that happens, ELEMENT HOUSING will give you written reasons for any refusal.
If we provide you with access to personal information ELEMENT HOUSING holds about you and you believe that personal information is inaccurate, out of date, incomplete, irrelevant or misleading, then you may request that we amend it. ELEMENT HOUSING will consider if the information requires amendment. If ELEMENT HOUSING does not agree that there are grounds for amendment, ELEMENT HOUSING will add a note to the personal information stating that you disagree with it.

What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please email us with a full description of the issue. ELEMENT HOUSING will treat your requests or complaints confidentially. ELEMENT HOUSING’s Privacy Officer will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved.  ELEMENT HOUSING aims to ensure that your complaint is resolved in timely and appropriate manner.

ELEMENT HOUSING takes reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure.  ELEMENT HOUSING may hold your information in either hard copy or electronic form on our servers and secured third party servers. Personal information is destroyed or de-identified when no longer needed.
As our websites are linked to the internet, and the internet is inherently insecure, ELEMENT HOUSING cannot provide any assurance regarding the security of transmission of information you communicate to us online.  ELEMENT HOUSING also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.


Our websites may contain links to other websites operated by third parties.  ELEMENT HOUSING makes no representations or warranties in relation to the privacy practices of any third party websites and ELEMENT HOUSING is not responsible for the privacy policies or the content of any third party websites.  Third party websites are responsible for informing you about their own privacy practices.

Changes to our Privacy Policy
ELEMENT HOUSING may modify its Privacy Policy from time to time and if it does so, it will post any updated Privacy Policy on its website.  We encourage you to check the ELEMENT HOUSING websites periodically to ensure that you are aware of our current Privacy Policy.

This Privacy Policy was last updated on 1st January, 2020.

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